Terms of Service

By registering for or using the BotAsk.in platform ("Service"), you agree to these Terms of Service ("Terms"). If you are using the Service on behalf of a business or legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must immediately cease use of the Service and close your account.

BotAsk.in provides a Software-as-a-Service (SaaS) platform that enables businesses to automate customer communications via the WhatsApp Business API (powered by Meta Platforms, Inc.). Core features include:

• AI-powered automated responses to customer messages
• Bulk campaign broadcasting via WhatsApp templates
• Customer Relationship Management (CRM) tools
• WhatsApp message template creation and management
• Real-time inbox and conversation monitoring
• Analytics and system logging

The Service requires a valid Meta-approved WhatsApp Business Account (WABA) and Phone Number ID.

You must be at least 18 years of age and a registered business entity to use our Service. Individual consumer accounts are not supported.

You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify us at legal@botask.in of any unauthorized access to your account.

You may not create multiple accounts or share your account credentials with third parties. Each account is tied to one Meta WhatsApp Business Account.

As a user of BotAsk.in, you are solely responsible for:

• Message Content: All content sent through your WhatsApp number including marketing messages, transactional notifications, and AI-generated responses.
• Recipient Consent: Ensuring you have valid opt-in consent from all WhatsApp recipients before sending any messages, as required by WhatsApp's Business Policy.
• Data Accuracy: The accuracy and legality of all customer data (phone numbers, names, tags) uploaded to the platform.
• Template Compliance: All WhatsApp message templates you submit must comply with Meta's template guidelines. We are not responsible for template rejections by Meta.
• API Credentials: Keeping your Meta App credentials, access tokens, and API keys secure and confidential.
• Legal Compliance: Ensuring your use of the Service complies with all applicable laws in your jurisdiction, including privacy laws (GDPR, PDPB, etc.) and telemarketing regulations.

Your use of BotAsk.in is also governed by Meta's policies, which take precedence where applicable:

• WhatsApp Business Policy: You must comply with Meta's WhatsApp Business Policy at all times.
• Messaging Windows: You may only initiate messages outside the 24-hour customer service window using Meta-approved templates. We enforce this automatically.
• Opt-Out Compliance: You must immediately honor all opt-out requests. Our platform provides automated opt-out tracking; you must not override this functionality.
• Prohibited Content: You may not send spam, adult content, gambling promotions, dangerous goods, misinformation, or any content prohibited by Meta's policies.
• Quality Rating: Maintaining a Green quality rating on your WhatsApp number is your responsibility. Excessive opt-outs or spam reports may result in messaging tier downgrade or number suspension.
• Commerce Policy: Any goods or services promoted via WhatsApp must comply with Meta's Commerce Policy.

We reserve the right to suspend your account immediately if we receive notification from Meta of policy violations without prior warning.

You may NOT use the BotAsk.in platform to:

• Send unsolicited bulk messages (spam) to recipients who have not opted in
• Impersonate any person, business, or brand
• Transmit malware, phishing links, or malicious content
• Circumvent, disable, or interfere with any security features
• Attempt to reverse-engineer, decompile, or copy the platform
• Use the Service for unlawful, fraudulent, or harmful activities
• Resell or sublicense the Service without written authorization
• Exceed API rate limits in ways that degrade service for other users

Violation of any prohibited use may result in immediate account termination without refund.

Uptime: We target 99.5% monthly uptime, excluding scheduled maintenance (communicated 24 hours in advance) and Force Majeure events. Service availability depends on Meta's WhatsApp Cloud API, which is outside our control.

Message Delivery: We guarantee message submission to Meta's API but cannot guarantee final delivery to end users. Delivery depends on recipient device availability, Meta's infrastructure, and network conditions.

AI Responses: AI-generated responses are based on your configured business knowledge base. We do not guarantee accuracy of AI responses. You are responsible for reviewing and configuring AI behavior appropriately.

Data Retention: Chat logs and system logs are retained for 30 days by default. Campaign history is retained for 12 months. Long-term data archival is your responsibility.

Rate Limits: Message sending is subject to Meta's messaging tier limits (Tier 1: 1,000/day; Tier 2: 10,000/day; Tier 3: 100,000/day; Tier 4: Unlimited). These are Meta-imposed limits, not BotAsk.in limits.

Subscription fees are billed monthly or annually as selected at sign-up. All fees are exclusive of applicable taxes (GST, etc.).

Failure to pay within 7 days of invoice due date may result in service suspension. Accounts suspended for non-payment are reactivated upon payment of outstanding dues.

Refunds are considered on a case-by-case basis for service outages exceeding 4 consecutive hours within a billing period. Refund requests must be submitted within 30 days of the incident.

We reserve the right to modify pricing with 30 days written notice. Continued use of the Service after the notice period constitutes acceptance of new pricing.

The BotAsk.in platform, including its software, design, algorithms, and documentation, is the exclusive intellectual property of BotAsk.in and its licensors. These Terms do not grant you any ownership rights in the Service.

You retain full ownership of your business data, customer contacts, message templates, and campaign content. By using the Service, you grant us a limited, non-exclusive license to process your data solely to provide the Service.

By You: You may close your account at any time by contacting us at legal@botask.in. Account closure takes effect within 5 business days.

By Us — With Notice: We may terminate or suspend your account with 30 days written notice for business reasons, including discontinuation of the Service.

By Us — Immediately (Without Refund): We reserve the right to immediately terminate your account for:

• Violation of these Terms, specifically Sections 4, 5, or 6
• Meta notifying us of a WhatsApp policy violation from your account
• Non-payment exceeding 30 days
• Fraudulent activity or chargebacks
• Any activity that endangers other users or our infrastructure

Effect of Termination: Upon termination, your access to the Service immediately ceases. You have 30 days to export your data before it is permanently deleted from our servers.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. BOTASK.IN SPECIFICALLY DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOTASK.IN'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL BOTASK.IN BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF CUSTOMERS, OR BUSINESS INTERRUPTION.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Gujarat, India.

We encourage resolving disputes amicably. Please contact legal@botask.in before initiating any legal proceedings.

We may update these Terms from time to time. We will notify registered users via email and an in-app banner at least 14 days before material changes take effect.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree, you must close your account before the effective date.

The most current version of these Terms will always be available at https://botask.in/terms.

For questions about these Terms, please contact: